Frequently Asked Questions

Here are some commonly asked questions and answers


Q: What types of promotional products do you offer?

A: We offer a wide variety of promotional products, including custom apparel, personalised drinkware, branded bags, printed pens, and logoed tech gadgets. Custom branding and personalisation helps to enhance your company's visibility and brand recognition.


Q: Can I see a sample of a product before I order it in bulk?

A: Yes, we offer a sample program, where you can order a sample of a product to ensure its quality and suitability for your needs. Contact our sales team to request a sample and get started.


Q: What is the minimum order quantity for your products?

A: The minimum order quantity varies depending on the product, with some items having a minimum order quantity of 25, while others have a minimum order quantity of 100 or more. Contact our sales team for specific details and to discuss the best options for your needs.


Q: What is your turnaround time for orders?

A: Our turnaround time varies depending on the product and the quantity ordered. Generally, it takes 7-10 business days to produce and ship an order. Rush orders may be available for an additional fee, and our team will work with you to ensure your products are delivered on time.


Q: Can I cancel or change my order after it has been placed?

A: If production has not started, we may be able to cancel or change your order. However, once production has started, we cannot make any changes or cancellations. Contact our sales team as soon as possible to discuss your options.


Q: What is your return policy?

A: We accept returns on defective or damaged products. If you are not satisfied with your order, please contact our sales team to discuss your options and our return policy.


Q: Do you offer custom design services?

A: Yes, we offer custom design services for an additional fee. Our talented team of designers can help you create unique, eye-catching designs that align with your brand and marketing goals. Contact our sales team to discuss your design needs and to get started.


Q: Can I order products that are not listed on your website?

A: Yes, we can source products that are not listed on our website. Contact our sales team to discuss your needs and to learn more about our vast product selection.


Q: Do you offer discounts for bulk orders?

A: Yes, we offer discounts for bulk orders. The more you order, the more you save! Contact our sales team to discuss your needs and to get a personalised quote for your order.


Q: How do I place an order?

A: You can place an order by contacting our sales team via email or phone. We will guide you through the ordering process and answer any questions you may have.


If you have any additional questions or concerns, please do not hesitate to contact our sales team. We are here to help you promote your brand and achieve your marketing goals with high-quality promotional products.